FAQ's

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What do I do if I received the wrong item?

Did you receive a delivery from us but it isn't what you ordered? We'll be happy to fix that.

Requesting a replacement is easy - email us at info@cosy-home.co.uk with the following info -

  1. Order Number
  2. Contact Details
  3. (If possible) An image of the incorrect item received

 We will aim to respond to your request within 1-3 business days.

How Do I Make Changes to an Order?

If you wish to make changes to an order you placed online simply phone us on 0113 345 4414 or email info@cosy-home.co.uk. Please have the following information available - 

  1. Order Number
  2. Contact Details
  3. Item codes you wish to change

*Please note that orders can no longer be updated once they have been dispatched.

Returns 

If you wish to return an item bought online only then please contact us via info@cosy-home.co.uk. Please note all returns costs incurred are the customer's responsibility. Cosy Home is not responsible for lost packages or damaged items upon receipt. 

Payment

How can I pay for my order?

You'll need a credit or debit card registered to a UK address to pay for your items online. We accept the following cards: Maestro, Visa Debit, Visa Credit and MasterCard. We also accept payment via UK registered PayPal accounts and Shopify Payment.

How do I pay with PayPal?

Check out as normal and you'll be able to select PayPal from the payment options. You will be directed to log in to your PayPal account, where you will be able to see your order details and confirm payment. Once you have completed this, you will be returned to www.cosy-home.co.uk to view our confirmation order page.

We'll send you an email with the details of your order, and you should also receive two emails from PayPal firstly to notify you that a payment has been authorised to us, and then to let you know payment has been sent to us once we have dispatched the order.

Is the website secure?

Yes. Our website is secured using an SSL EV certificate, and all information sent between you and us is encrypted for maximum security. Your privacy and the security of your details are a great priority to us and we want you to feel you can shop online with confidence, so for full details of our online safety measures please see the security section on our Privacy & Cookies page.

My credit card is registered abroad, can I place an order to be delivered in the UK?

We only accept payments from cards registered to a UK address at present, regardless of the delivery destination.

 

Stock Availability 

I've seen an item in-store, why can't I find it online?

We offer a wide range of products so it isn't always possible for our online store to match the availability of our in-store range. The same is true of the reverse, as we offer an expanding range of products that are exclusively available online.

If you've seen an item at in our Crossgates, Leeds store, get in touch with the store to check if it's still available and see if delivery is possible.

I've seen an item online that is out of stock, when will it be back in stock? 

Due to our stock levels forever changing, if you wish to find out when an item is back in stock please contact us directly via email or by telephone - info@cosy-home.co.uk or 0113 345 4414. Please quote the item reference code or attach an image of the item if you are contacting us by email. 

Gift Cards

Can I buy gift cards online?

We're sorry for any inconvenience, but it isn't possible to buy a gift card online at the moment.

Can they be used online & in-store?

Yes, simply enter the Cosy Home unique valid code at checkout, given to you in your email receipt. If you wish to use a gift card in-store we can only restore this if you bring a valid email receipt.

How long are gift cards valid for?

2 years from the point of purchase. Once your card expires, it can no longer be used.

 

 

 

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